Cancellation Rules

Here you will find the cancellation policy for jewelry that you order in our MARSOXX online shop.


Cancellation policy for private consumers in distance selling transactions

Right for Cancellation

You have the right to withdraw from this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party in your name, who is not the carrier, has taken possession of the goods.

Insofar as you have ordered goods in a single order, which are delivered separately, the period of cancellation is 14 days from the day on which you or a third party in your name, who is not the carrier, has taken possession of the last goods.

Insofar as the ordered goods are delivered in several partial shipments or pieces, the cancellation period is 14 days from the day on which you or a third party in your name, who is not a carrier, has taken possession of the last partial shipment or the last piece.

In order to exercise your right of cancellation, you must inform us by means of a clear statement (eg a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. The current contact information can be found here: Imprint

You can use the linked default cancellation form, which is not required. -> Withdrawal

You may electronically complete and submit the online cancellation form or send us any other unequivocal statement to our website. If you make use of this option, we will promptly (for example by e-mail) send you a confirmation of receipt of such cancellation.


Consequences of the cancellation

If you withdraw from this agreement, we will have to refund all payments received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the standard delivery offered by us), immediately, at the latest within 14 days from the day on which the notice of your cancellation of this contract has been received by us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this transaction any repayment fees.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any event not later than 14 days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.

You bear the costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


Exclusion of the right of cancellation

The right of cancellation does not exist with contracts

- for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or provision by the consumer is authoritative or which are clearly tailored to the personal needs of the consumer,

- for the delivery of goods that can spoil quickly and whose expiration date would quickly be exceeded,

- for the delivery of sealed goods, which are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery,

- for the supply of goods, if, due to their nature, they were inseparably mixed with other goods after delivery,

- for the supply of alcoholic beverages, the price of which was agreed upon conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on fluctuations in the market, over which the entrepreneur has no influence.

- for the delivery of sound or video recording or computer software in a sealed package, if the seal has been removed after delivery.

- for the delivery of newspapers, periodicals or magazines, with the exception of subscription contracts.

End of cancellation rules

Please note: It is asked to avoid damage and contamination of the goods. If possible, the goods should be returned to the supplier in their original packaging with all accessories and all packaging components. Insofar as the customer no longer owns the original packaging, he should ensure suitable packaging to avoid transport damage.
These modalities are not a prerequisite for an effective exercise of the right of cancellation.